Category Archives: Investment

Iterate to success in B2B lead generation

Note: EMI will be presenting on this theme at the 2010 NEDMA conference.

There may be a world in which direct marketing lead generation budgets are expansive and resources are readily available, but it’s not the world in which most in B2B direct marketing live. In the B2B world, there are significant constraints—in the form of budget, time, and resource limitations—on the opportunity to conduct lead generation campaign tests with a multitude of cells. Yet, testing must be conducted for B2B direct marketing to realize its full value with respect to lead generation.

To make that happen, tests must be structured as an iterative process of continuous improvement rather than as discrete campaigns. The iterative process, simply put, is one in which smaller-scope tests are run on an ongoing basis with high frequency. Each test delivers learnings that can be applied to the next test to ensure continuous refinement.

To be successful, an iterative testing process requires discipline and patience. Specifically, it demands adherence to the following concepts:

  • Good testing = Focused testing. If you don’t have the resources, time, audience quantity, or budget to launch a 25-cell test, you need to keep your tests focused. Focus means limiting the variables being tested so that you can accurately ascribe results to a test criterion and only testing things that can be leveraged in future campaigns.
  • Data don’t tell lies (but we have to be committed to listening). In iterative testing, you must be open to finding insights in places you weren’t expecting to find them. Rigorous analysis of results across a variety of segmentation schema will often lead to the discovery of the needle in the haystack—a discovery that will save you the cost of searching for the needle later.
  • Optimization is a journey. You must accept the fact that you may never get to the point where you have all—or even most—of the answers. By the time you iterate through most of the relevant testing parameters, the audience and message elements may have shifted enough that you need to start testing all over again.

These three pillars of iterative lead generation campaign testing ensure that the approach produces both improved knowledge and increased lead volume. Without these pillars and the iterative approach, your lead generation structure is likely to crumble.

Does social media really work?

Clients ask us all the time.  Our answer:  depends on what you’re trying to do and whether you’re committed to an ongoing honest dialogue with your markets.  If you’re trying to sell a story in social media, we’d advise you not to bother.  If you’re up for learning what your buyers want, imaginative in finding creative ways to reach them, and capable of articulating how your product or service meets those needs…or not…then it’s a potent channel, to be nurtured and nourished like any other powerful medium.  But marketers beware…marketing was once about creating a dream, and now it’s about being clear, concise, transparent and relevant.  Without these,  you’ll do more harm than good.

A Strategic Framework for Search Engine Optimization

Search engine marketing can be an analytical direct marketer’s dream: it’s quantifiable, trackable, and easy to scale up or down. However, scalability can quickly result in SEM becoming an exercise in “pruning the forest”—a never-ending tactical effort with little bottom-line impact. Raising or lowering bids, concocting new text ads, trying new landing pages—which all have value and can be effective tools for optimization—become random acts of tweaking unless they are applied on a strategic basis.

A strategic approach begins by establishing an analytical structure for organizing SEM performance data so that it brings to light the ad groups or even keywords that should be the target of performance-boosting initiatives like text ad and landing page testing. For example, a strategic approach to managing an organic/paid blended initiative could focus on balancing “click share” (the percent of impressions resulting in a click-through) with cost-efficiency. This would enable a manager to find sub-optimized keywords or groups—ones that are either generating few clicks or very expensive clicks (i.e., high CPC paid)—and to develop specific, targeted tests/changes for improvement.

In addition to enabling you to keep the big picture in view without losing sight of the details, having a strategic approach is a great way to demonstrate and quantify results. Overall search engine performance should go up as a result, but it is the keyword(s) targeted through the approach that will make the most powerful cause-and-effect case.